The type of online casino you are registered with determines the quality of support options you get. Many top online casinos tend to go all out in their support section, offering a variety of options, some of which are available 24/7. For this reason, you have to take your choice of online casino very important. If registered at a poor-quality bookmaker, you would not be able to resolve your issues in sufficient time because of the poor support method available.
Every player has their preferred support method. It could be appealing to you because of the speed or quality of help provided. Most players prefer a fast and readily available support method. The most common support methods you can find in an online casino are discussed below.
Live Chat
Live chat support is the most sought-after support method in an online casino. It ticks all the boxes for a quality support method as it is available 24/7 with a trained representative on the other end to offer help. Live chat is a relatively fast support method, and it allows players to get to the root of their issue without any unnecessary delay.
The response time attached to the live chat support method varies among online platforms. In some casinos, players get a reply within seconds, while others could take minutes. Players who use 20Bet casino live chat support method usually get a reply from an agent in under a minute.
ChatBot
This is a relatively new support method, so it is not quite common among online casinos. The chatbot feature is quite similar to that of live chat, only difference is that you are communicating with a virtual bot rather than a human agent. This support method is limited, as only preset issues can solutions be offered. The chatbot feature contains the most common problems bettors might run into while in the casino.
Email Support
Contact via email is very common as many online casinos provide their email address. It is a pretty straight forward means of contact, as it gets you in direct contact with a support agent. The response time for this support method varies. Some might reply quickly, while others might take days before you get any response.
Telephone Support
This support method is slowly ageing away, less bookmakers tend to offer help via calls. Through the contact number provided, players can ring up the casino and lay their complaints. However, with online casinos offering their services to a global audience, operating this support type becomes more difficult.
Social Media
We are currently in a time where human interactions take place via a variety of social media platforms. Many online casinos have an active social media presence. Using their social media handles, players can contact the bookmaker and get easy fixes to their problems.